1. Introduction
This Privacy Policy (“Policy”) describes the policies and procedures on the collection, use, disclosure, and protection of your information when you use our website www.EatBTS.in, or the EatBTS mobile application (collectively, “EatBTS Platform”) established under the laws of India.
2. Consent
Please read this policy carefully to understand EatBTS’s policies and practices regarding your information and how EatBTS will treat it. By accessing or using its Services and/or registering for an account with EatBTS, you agree to this privacy policy and you are consenting to EatBTS's collection, use, disclosure, retention, and protection of your personal information as described here. If you do not provide the information EatBTS requires, EatBTS may not be able to provide all of its Services to you.
EatBTS may revise its policies time to time, your continued use of EatBTS 's Services after it makes any change is deemed to be acceptance of those changes.
3. Applicability of our Policy
This policy applies only to the information EatBTS collects through its Services, in email, text and other electronic communications sent through or in connection with its Services.
This policy DOES NOT apply to information that you provide to, or that is collected by, any third-party, such as social networks that you use in connection with its Services. EatBTS encourages you to consult directly with such third-parties about their privacy practices.
EatBTS (the "Company," "we," "us," and "our”) collects several types of information from and about users of our Services, including:
- Your Personal Information ("PI") - Personal Information is the information that can be associated with a specific person and could be used to identify that specific person whether from that data, or from the data and other information that we have, or is likely to have access to. We do not consider personal information to include information that has been made anonymous or aggregated so that it can no longer be used to identify a specific person, whether in combination with other information or otherwise.
- Information about your internet connection, the equipment you use to access our Services and your usage details.
We collect this information:
- Directly from you when you provide it to us; and/or
- Automatically as you navigate through our Services (information collected automatically may include usage details, IP addresses and information collected through cookies, web beacons and other tracking technologies).
4. Information You Provide
Information you give us This includes information submitted when you:
- Create or update your EatBTS account, which may include your name, email, phone number, login name and password, address, payment or banking information, date of birth and profile picture. If you sign in to the EatBTS Platform through third-party sign-in services such as Facebook, Google Plus or Gmail or any other social networking or similar site (collectively, “SNS”), an option of which may be provided to you by EatBTS at its sole discretion, you will be allowing us to pass through and receive from the SNS your log-in information and other user data;
- Provide content to us, which may include reviews, ordering details and history, favorite vendors, special merchant requests, contact information of people you refer to us and other information you provide on the EatBTS Platform (“Your Content”);
- Use our Services, we may collect and store information about you to process your requests and automatically complete forms for future transactions, including (but not limited to) your phone number, address, email, billing information and credit or payment card information;
- Correspond with EatBTS for customer support;
- Participate in the interactive services which may be offered by the EatBTS Platform which may include discussion boards, competitions, promotions or surveys, other social media functions or make payments etc., or
- Enable features that require EatBTS's access to your address book or calendar;
- Report problems for troubleshooting.
5. Information We Collect About You
With regard to each of your visits to the EatBTS Platform, we will automatically collect and analyze the following demographic and other information:
- When you communicate with us (via email, phone, through the EatBTS Platform or otherwise), we may maintain a record of your communication;
- Location information: Depending on the Services that you use, and your app settings or device permissions, we may collect your real time information, or approximate location information as determined through data such as GPS, IP address;
- Usage and Preference Information: We collect information as to how you interact with our Services, preferences expressed and settings chosen. EatBTS Platform includes the EatBTS advertising services (“Ad Services”), which may collect user activity and browsing history within the EatBTS Platform and across third-party sites and online services, including those sites and services that include our ad pixels (“Pixels”), widgets, plug-ins, buttons, or related services or through the use of cookies. Our Ad Services collect browsing information including without limitation your Internet protocol (IP) address and location, your login information, browser type and version, date and time stamp, user agent, EatBTS cookie ID (if applicable), time zone setting, browser plug-in types and versions, operating system and platform, and other information about user activities on the EatBTS Platform, as well as on third party sites and services that have embedded our Pixels, widgets, plug-ins, buttons, or related services;
- Transaction Information: We collect transaction details related to your use of our Services, and information about your activity on the Services, including the full Uniform Resource Locators (URL), the type of Services you requested or provided, comments, domain names, search results selected, number of clicks, information and pages viewed and searched for, the order of those pages, length of your visit to our Services, the date and time you used the Services, amount charged, details regarding application of promotional code, methods used to browse away from the page and any phone number used to call our customer service number and other related transaction details;
- Device Information: We may collect information about the devices you use to access our Services, including the hardware models, operating systems and versions, software, file names and versions, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion information and mobile network information. Analytics companies may use mobile device IDs to track your usage of the EatBTS Platform;
- Stored information and files: EatBTS mobile application (EatBTS app) may also access metadata and other information associated with other files stored on your mobile device. This may include, for example, photographs, audio and video clips, personal contacts and address book information. If you permit the EatBTS app to access the address book on your device, we may collect names and contact information from your address book to facilitate social interactions through our services and for other purposes described in this Policy or at the time of consent or collection. If you permit the EatBTS app to access the calendar on your device, we collect calendar information such as event title and description, your response (Yes, No, Maybe), date and time, location and number of attendees.
- If you are a partner restaurant, merchant or a delivery partner, we will, additionally, record your calls with us made from the device used to provide Services, related call details, SMS details location and address details.
6. Information We Receive from Other Sources
We may receive information about you from third parties, such as other users, partners (including ad partners, analytics providers, search information providers), or our affiliated companies or if you use any of the other websites/apps we operate or the other Services we provide. Users of our Ad Services and other third-parties may share information with us such as the cookie ID, device ID, or demographic or interest data, and information about content viewed or actions taken on a third-party website, online services or apps.
7. Cookies
Our EatBTS Platform and third parties with whom we partner, may use cookies, pixel tags, web beacons, mobile device IDs, “flash cookies” and similar files or technologies to collect and store information with respect to your use of the Services and third-party websites.
8. Uses Of Your Information
We use the information we collect for the following purposes, including:
- To provide, personalise, maintain and improve our products and services, such as to enable deliveries and other services, enable features to personalise your EatBTS account;
- To carry out our obligations arising from any contracts entered into between you and us and to provide you with the relevant information and services;
- To administer and enhance the security of our EatBTS Platform and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
- To provide you with information about services we consider similar to those that you are already using, or have enquired about, or may interest you.
9. Disclosure And Distribution Of Your Information
We may share your information that we collect for the following purposes:
- With Service Providers: We may share your information with our vendors, consultants, marketing partners, research firms and other service providers or business partners, such as Payment processing companies, to support our business.
- With Partner Restaurants/Merchant: While you place a request to order food through the EatBTS Platform, your information is provided to us and to the restaurants/merchants with whom you may choose to order.
10. Data Security Precautions
We have in place appropriate technical and security measures to secure the information collected by us.
11. Opt-out
When you sign up for an account, you are opting in to receive emails from EatBTS. You can follow the “unsubscribe” instructions in commercial email messages, but note that you cannot opt out of receiving certain administrative notices, service notices, or legal notices from EatBTS.
12. Grievance Addressal
If you have any queries relating to the processing or usage of information provided by you in connection with this Policy, please email us at [email protected].